Frequently Asked Questions

Questions about Sensational Seats

Is my transaction safe?

When you shop at SensationalSeats.com, you can be assured that you are conducting a safe transaction.

This Web site is secured with a Starfield Technologies Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Additionally, if there are any issues with a seller fulfilling your order, we guarantee your purchase 100%.*

How can I contact you?

The Sensational Seats Customer Service center is open seven days a week, including holidays, from 7 a.m. - 1 a.m. EST!

If you have any questions about an order you would like to make, or an existing order, feel free to contact us by phone toll-free at 844-425-1067, or by email at Customercare@sensationalseats.com.

Questions About Delivery

When will my tickets ship, and how soon will they arrive?

Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.

Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.

Either way, we guarantee your tickets will arrive in time. View our 125% Guarantee for more details.

How are my tickets shipped?

Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.

The event is soon and I need a ticket. What can I do?

Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.

  • Will-call means that you will pick up the ticket at the venue box office window.
  • Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue.
  • Email means that the seller will email you the tickets before the show

Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

Can I ship to a P.O. Box?

Yes, tickets can be shipped to P.O. Boxes. Just un-check the box next to “use my billing address as the shipping address” in checkout and enter your P.O. Box information.

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